Iconnih

Terms of Service

By accessing, registering for, or using Iconnih (the “Platform”), you agree to these Terms of Service (the “Terms”). If you do not agree to these Terms, you may not use the Platform.

Language: this English text is provided for your convenience. Iconnih is operated from Indonesia and these Terms are governed by Indonesian law, so the Indonesian version prevails if the two ever differ in meaning. You can read it at iconnih.com/terms.

1. About the service

The Platform provides artificial intelligence (“AI”) services dedicated to icon assets: (a) generating static icons from your text instructions, (b) turning an image you upload into a static icon, and (c) animating an icon into a short video of at most 5 (five) seconds (the “Output”). Static Output is delivered as raster files (PNG/JPG); animated Output as MP4 or GIF. The Platform does not produce vector Output (SVG/AI/EPS) in any form.

1.1 What is available today

Iconnih is being rolled out in stages. As of the effective date of these Terms:

  • Available: generating static icons from text, and converting an uploaded image into a static icon. Both are open to every account and paid for with one-time credits (pay as you go).
  • Not yet available: animating icons into short videos, together with the entire subscription mechanism that goes with it. The terms covering both are already written here for transparency, but they only become binding once those features are switched on and announced on the Platform.

The purchase page only shows packages you can actually buy today. You cannot be, and will not be, charged for a feature that is not yet available.

2. Who may use the Platform

  • You must be at least 18 (eighteen) years old, or otherwise legally able to enter into a binding agreement, because the Platform processes payments.
  • You must provide truthful, accurate, and non-misleading information when creating an account.
  • If you use the Platform on behalf of a company or organisation, you confirm you are authorised to represent it.
  • The Platform may request additional verification or decline a registration for reasons of security, compliance, or abuse prevention.

3. Your account and its security

  • You are responsible for keeping your account credentials confidential.
  • Activity carried out through your account is treated as yours until you give us reasonable notice of unauthorised access.
  • Contact us promptly if you become aware of any unauthorised access to or use of your account.
  • The Platform may suspend or restrict an account suspected of being used for security breaches, fraud, abuse, or violations of these Terms.

4. The AI service

The Platform processes your requests using third-party AI models accessed through an AI infrastructure provider. Availability, speed, quality, style, and consistency of Output vary from one run to the next and depend on that provider’s performance.

The Platform may change the AI model or provider at any time — for example if a provider discontinues or retires a model, or if a better one becomes available. Such a change does not affect your rights to Output you have already generated.

You understand that AI can produce Output that is inaccurate, does not follow your instructions, contains artefacts, or unintentionally resembles an existing work or style. The Platform does not warrant that any Output will be unique, error-free, or fit for a particular purpose — including its suitability as a commercial brand identity or logo.

5. Your Input

  • “Input” means the text prompts, images or photos you upload for the image-to-icon feature, your style choices, your motion preset choices, and any other material you send to the Platform.
  • You confirm that you hold the rights, permission, or legal basis needed to upload and process that Input.
  • Do not upload material that is unlawful or that infringes anyone else’s rights.
  • Do not upload sensitive personal data, identity documents, trade secrets, or other confidential material unless you have a proper legal basis and understand the consequences of processing it.
  • If an image you upload for the image-to-icon feature contains someone else’s face or identity, you are fully responsible for obtaining the necessary permission before uploading and processing it — including if the result is later animated.

6. Rights in Input and Output

To the extent permitted by applicable law and by our agreements with the technology providers we use, you keep whatever rights you already hold in your Input.

As for Output (both static icons and animations): the Platform does not claim ownership of the Output you generate. We will not charge royalties, demand attribution, or cap how many times you use it.

Commercial use is allowed. Provided you comply with these Terms and the credits used were paid for, you may use Output commercially — inside products, marketing material, applications, websites, and work you deliver to your own clients. You may also modify Output.

Reselling Output is also allowed, including bundling Output into icon packs sold as asset collections, whether on your own or through a digital asset marketplace.

What remains not allowed is reselling access to the Iconnih service itself — for example wrapping the Platform or its API to offer icon generation to others under your own name. What you are free to sell is the result, not the service.

One limit you should understand: copyright ownership of AI-generated work is still evolving in many jurisdictions, Indonesia included. The Platform does not warrant that Output can be registered as a copyright, trademark, industrial design, or any other intellectual property right; does not warrant that Output is unique or free from resemblance to someone else’s work; and does not warrant that Output is clear of trademark conflicts. You are responsible for doing your own checks before using Output as a logo, brand identity, or for any other high-stakes purpose.

Your use of Output also remains subject to the terms of the third-party AI model providers the Platform uses, where those apply.

7. Limited licence to the Platform

You grant the Platform a limited, non-exclusive licence over your Input and related technical information, lasting as long as needed to operate the service, solely to receive, store, process, display, transmit, and deliver the features you request.

If the Platform uses data for model improvement, analytics, evaluation, or product development, it does so only in line with the settings shown to you and the applicable Privacy Policy.

8. Prohibited uses

You may not use the Platform to:

  • create or distribute content that is unlawful or infringes anyone else’s rights;
  • deceive, extort, threaten, impersonate, or otherwise manipulate people to their detriment;
  • create sexually explicit content that is unlawful or that involves minors;
  • produce material that promotes violence, exploitation, or criminal activity;
  • upload photos of other people to be turned into icons or animated without their permission, particularly for misleading, humiliating, or harmful purposes;
  • upload malware or malicious code, or attack the Platform;
  • circumvent restrictions, safety filters, rate limits, the credit or payment system, or authentication;
  • reverse engineer the service, scrape it at scale, or exploit the API without permission;
  • infringe copyright, trademarks, privacy, publicity rights, or other intellectual property — including generating icons that imitate someone else’s protected logo or brand.

9. Moderation and enforcement

The Platform may use automated systems and/or human review to detect abuse, unlawful use, fraud, spam, or violations of these Terms. We may refuse a generation, remove Output, restrict features, suspend an account, or take other action we consider reasonable and necessary.

Contact support@iconnih.com if you believe a moderation decision was made in error.

10. Credits, subscriptions, and payment

The Platform uses a single credit balance: you see one number, and credits are consumed as follows:

  • 1 (one) credit for each icon generated from a text prompt, or each image converted into an icon (available to every account type);
  • 5 (five) credits for each icon animation of up to 5 seconds (this feature is available ONLY to users with an active subscription, or with review-reward access that has not yet expired, as set out in section 10.2);
  • Credits bought as a one-time purchase are called Pay-as-You-Go (PAYG). They never expire and remain usable at any time, including after a subscription ends;
  • Credits included in a subscription package (once subscriptions are switched on) are valid for the running subscription period and reset automatically at each renewal; unused subscription credits are forfeited at the end of the period and do not carry over;
  • If your subscription ends or is not renewed, any remaining PAYG credits stay usable for generating and converting icons, but access to animation is disabled until a subscription is active again;
  • Prices, credit amounts, and the features of each package are shown on the Platform’s purchase or pricing page. The currency offered depends on your location: customers in Indonesia pay in Indonesian Rupiah (IDR) through Mayar, and customers outside Indonesia pay in US Dollars (USD) through Dodo Payments;
  • For purchases in US Dollars, Dodo Payments acts as the Merchant of Record — the official seller of record for that transaction. Your card or bank statement may therefore show Dodo Payments as the merchant, and any tax that applies in your country (such as VAT or GST) is calculated and added by Dodo Payments on the checkout page, on top of the price shown on the Platform;
  • We never store your payment card details — all transactions are handled by third-party payment providers.

10.1 Fair use limits

To keep the service available to everyone and to prevent automated abuse, the Platform limits how many requests an account can make within a given period. These limits are set far above ordinary human usage.

When a limit is reached, the request is refused with an explanation and no credits are deducted. Limits may be adjusted at any time to keep the service stable. Deliberately working around them is a violation under section 8.

10.2 Review reward

Users with an account can write one review of the Platform from the dashboard. While this program runs, each submitted review unlocks access to the animation feature for the period shown on the review form, on these terms:

  • the reward is given for any honest review, whatever its rating — it does not depend on the number of stars or on what the review says;
  • the reward is access only, not credits. Each animation still uses credits as set out in section 10, and reward access does not count as a subscription;
  • one review per account, and a submitted review cannot be edited;
  • reviews are read only by the Iconnih team to improve the service and are not published;
  • this program may be changed or ended at any time. Access already granted stays valid until it expires;
  • creating several accounts to obtain the reward repeatedly is abuse under section 8.

11. Refund policy

Credits are a usage balance inside the Platform, not an instrument that can be cashed out at any time. Money is refunded in only two categories: because of an error on Iconnih’s side (section 11.1), or because you changed your mind, subject to conditions (section 11.2). Outside those two categories, and while the Platform is operating, there are no refunds in money.

All costs of processing a refund are borne by Iconnih. An approved refund is always 100% of the amount you paid for that purchase, with no deductions.

11.1 Refunds for errors on Iconnih’s side (100%)

This category applies when any of the following happens:

  • your payment succeeded but the credits did not arrive;
  • the system fails — for example credits were deducted but no Output was produced, or the service cannot be used as intended;
  • a feature does not work as described on the Platform — for example a transparent background that is not transparent, or a video that is not produced;
  • you were charged twice because of a system error on our side — for example the same order recorded as two transactions.

We will fix it first: missing credits are added, and credits deducted without an Output are returned to your balance. For credits deducted when an Output fails to be produced, that return happens automatically, with no request needed. If after that you still want your money back, you may choose a 100% refund of the affected purchase — or, for a double charge, of the extra transaction.

This category does not cover:

  • AI results that differ from your expectations or taste. AI model results naturally vary from request to request; that is not a fault of the Platform. You can create again with a different description or style;
  • two purchases that are valid and made knowingly. Credits from both purchases stay in your balance and are not refunded in money, unless section 11.2 applies;
  • requests refused before any credits were deducted — for example because a usage limit was reached or the AI service was unavailable — since your credits did not go down.

To reduce the risk of accidental double purchases, the Platform allows only one running subscription per account. One-off credit purchases (PAYG) are not limited, because those credits add up and never cancel anything.

11.2 Cancelling because you changed your mind (conditional)

You may cancel a purchase and receive a 100% refund if all of the following conditions are met:

  • the request is made within 48 hours of your payment being confirmed. Requests made after that are not accepted;
  • none of the credits from that purchase have been used;
  • since that purchase, no generation, conversion, or animation has been made on your account — including with trial credits. Using trial credits before the purchase does not prevent cancellation;
  • your account shows no signs of abuse — for example a repeated pattern of buying and cancelling, or using several accounts to get around these terms.

Credits returned to your balance because of a technical failure (section 11.1) do not count as usage.

For subscription purchases: an approved cancellation ends your subscription immediately — your subscription credit allowance drops to zero and animation access is switched off when the refund is processed, not at the end of the period. Credits you bought as one-off (PAYG) purchases are not affected and stay in full.

11.3 How to request a refund and how the money is returned

Email support@iconnih.com from your Iconnih account email address, including the order number and the reason. There is no automatic cancellation button in the Platform; we check every request manually against your transaction and credit usage records. Requests are answered within 7 business days. For section 11.2, what counts is when we receive your email — not when we reply.

How the money is returned depends on the purchase currency:

  • Rupiah purchases are refunded by transfer to a bank account or e-wallet in your own name, which you provide when you make the request. We do not send funds to accounts in someone else’s name. Funds are sent within 7 business days of the request being approved.
  • US Dollar purchases are processed through Dodo Payments, the Merchant of Record for that purchase, to the same payment method used at checkout. Tax collected at purchase is refunded together with the package price.

When a refund is processed, the credits from that purchase are removed from your balance. How long the money takes to reach your account, e-wallet, or card depends on the bank and payment provider — outside our control.

11.4 Credits are forfeited when an account is deleted

If you choose to delete your account, all remaining credits are forfeited with no refund of any kind. Deleting an account is voluntary and permanent — make sure you have used your credits before doing so.

This also applies to the cancellation right in section 11.2: that right is lost as soon as the account is deleted, even within the 48 hours. If you intend to cancel a purchase, request it first and wait until it has been processed before deleting your account.

11.5 If the Platform shuts down permanently

If the Platform has to shut down permanently, we will notify users beforehand by email and/or an announcement on the Platform, together with a reasonable window for you to spend remaining credits and download your Output.

For credits still remaining after that window, a cash refund may be considered, calculated in proportion to the credits left and what you paid for them. The mechanism, the deadline for claims, and the payment route will be announced alongside the shutdown notice.

This section applies only to a permanent shutdown — not to temporary outages, maintenance, the discontinuation of individual features, or an account suspended for violating these Terms.

11.6 Rights that cannot be waived

Nothing in section 11 reduces rights granted to you by mandatory consumer protection law. If the law where you live requires a particular cancellation or refund right, that law applies.

Payment-related enquiries are answered within 7 business days. Contact support@iconnih.com.

12. Availability and changes to the service

The Platform may undergo maintenance or downtime, change AI models, face provider price changes, update features, or discontinue particular features. We aim to provide the service reasonably but do not guarantee uninterrupted availability.

13. Disclaimer

To the extent permitted by law, the service and Output are provided as available. The Platform does not warrant that Output is error-free, always available, fit for a particular purpose, or non-infringing. You are responsible for reviewing Output — including checking for trademark conflicts — before using it commercially, publishing it, advertising with it, or using it for any other high-stakes purpose.

14. Limitation of liability

To the extent permitted by law, the Platform is not liable for indirect loss, lost profits, lost data, lost business opportunity, or consequential damages arising from use of the service. Our maximum liability is capped at the amount you paid to the Platform in the 3 months before the event giving rise to the claim, unless applicable law requires otherwise.

15. Indemnity

To the extent permitted by law, you are responsible for third-party claims arising from your Input (including images uploaded for conversion or animation), your use of the Platform in breach of these Terms, infringement of others’ rights, or your unlawful conduct.

16. Suspension and termination

You may stop using the service at any time. You may also delete your own account at any time from the Account page inside the Platform, without contacting us. Deletion permanently removes your account along with your history, transaction records, and stored files, and any remaining credits are forfeited with no refund — make sure you are finished with them first.

The Platform may suspend or terminate an account if you breach these Terms, commit fraud, endanger the Platform’s security, or where required to comply with the law.

After termination, provisions that by their nature survive — including those on intellectual property, disclaimers, limitation of liability, and dispute resolution — remain in force.

17. Changes to these Terms

The Platform may update these Terms from time to time. Material changes will be announced on the Platform, by email, or by another reasonable method. By continuing to use the Platform after the effective date of a change, you are taken to accept the updated Terms, to the extent the law allows.

18. Governing law and disputes

These Terms are governed by the laws of the Republic of Indonesia, as the Platform is operated by a party domiciled in Indonesia, except where the law applying where an international user lives mandates otherwise. Disputes will first be addressed through good faith discussion.

This English text is a translation provided for convenience. If its meaning differs from the Indonesian version, the Indonesian version prevails.

Note: the contractual relationship covering a payment transaction itself may be separately subject to the terms of the payment provider that processes it.

19. Contact

Support email: support@iconnih.com
Legal and privacy email: support@iconnih.com